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Aired on June 22, 2021
Episode 99
What Every Customer Really Wants From Your Business
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Deliver top-notch products, exceptional service, transparent communication, personalized experiences, and value for money. Exceed expectations, build lasting relationships, and turn satisfied customers into your best promoters. Let's make every interaction exceptional!

What Every Customer Really Wants From Your Business

As a business owner, understanding your customers’ needs is key to success. Here’s a breakdown of what customers are really looking for:

Quality Products and Services ud83cudfc6

Customers expect top-notch quality. Here’s how to deliver:

  1. High-Quality Products: Ensure your products are durable, effective, and meet customer needs.
  2. Excellent Services: Provide services with expertise and a focus on customer satisfaction.

Exceptional Customer Service

Great customer service sets you apart. Here’s how to excel:

  1. Friendly Staff: Train your team to be approachable and helpful.
  2. Prompt Responses: Quickly address inquiries and issues to show you value their time.

Clear Communication

Transparency builds trust. Here’s how to communicate effectively:

  1. Be Transparent: Be honest about your practices and any changes affecting customers.
  2. Clarity in Information: Ensure all marketing and product information is straightforward and easy to understand.

Personalized Experience

Customers love feeling special. Here’s how to personalize:

  1. Tailored Recommendations: Use customer data for personalized product suggestions.
  2. Personalized Communication: Address customers by name and offer customized deals based on their history.

Value for Money ud83dudcb0

Customers want to feel their spending is justified. Here’s how to ensure value:

  1. Fair Pricing: Offer products and services at prices that reflect their quality.
  2. Extra Perks: Provide benefits like free shipping or loyalty rewards to enhance value.

Conclusion

Meeting these customer needs can transform your business. Focus on quality, service, communication, personalization, and value to exceed expectations and build lasting relationships. Remember, satisfied customers are your best promoters!

Now, let’s make every customer interaction with your business exceptional!

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Biggest Takeaways:

  • Don’t forget it’s about your customers. 
  • We are all making P to P connections.
  • When you have understanding of your customer base it allows you to have a higher level of relationship to serve at a deeper level.
  • This P to P Connection is a multiplier effect.
  • Evaluate what you’re doing with your potential clients.
  • “Seek first to understand, then to be understood.” ~ Stephen Covey
  • Look at feedback from a learning perspective.

 

Highlights:

  • Join my inner circle of ambitious and successful entrepreneurs [01:22]
  • How to avoid disconnection between your company and your customers [02:48]
  • How to maintain personal connection [04:36]
  • What it’s all about – You need to understand this [05:31]
  • What every customer wants from your business [06:57]
  • Things that business owners underestimate [09:54]
  • The most important thing [13:14]
  • Where this whole P to P method came from [15:05]
  • What you need to seek first [16:47]
  • The right way to do this to make impact and income [19:13]

 

Also, take a look at related episodes and resources I mentioned to help you 🎙️ Listen Now:

Episode 10 – Mastering The 7 Critical Steps Of Your Sales Process

https://www.susanmcvea.com/s1ep10 

Episode 96: The Single Biggest Lie You Need to Stop Telling Yourself Right Now

https://www.susanmcvea.com/s1ep96

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Send me your burning questions:

Send me your questions and I will profile you here on an upcoming show.

 

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