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Aired on March 8, 2022
Episode 136
Turning Problems into Opportunities with Effective Customer Service
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Shift your perspective on customer complaints. Acknowledge the issue, take responsibility, and offer personalized solutions. Go the extra mile and gather feedback to enhance your business. Benefits include customer retention, positive word-of-mouth, and personal growth. Embrace these opportunities to shine, learn, and grow!

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Biggest Takeaways:   

  • First lesson: problems are not going to go away.
  • No matter how automated your process is, something may or may not always fire.
  • Nobody fits into a linear box when solving problems.
  • This is about being genuine and heartfelt and leading with a heart of service.
  • Do not underestimate how far problems can go, but never underestimate your capability to solve them.
  • The thing every customer really wants to hear, but is often overlooked by businesses.

 

Highlights:

  • The background or the context about this topic [00:54]
  • 1st step to solve problems: Understanding your area of weakness [04:21]
  • A Practical Example – Understanding the whole scenario [10:22]
  • What happens when things quickly go wrong [17:19]
  • How we grow as business owners – The side parts of the universal goal in business [26:35]
  • What your customer want from you when you face a problem – Things to make it different [31:05]
  • What I want you to know [39:15]

 

🎙 Previously Episodes Mentioned on This Episode and Powerful Resource Episodes:

 

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